At Appointment.one we have our own vocabulary used to describe how customers interact with us to schedule time to connect. Reference our cheat sheet below to quickly get up to speed and successfully configure your account.

Account (e.g. Bob who owns the account and also pays for his entire team)

Each account is a billing entity within Appointment.one. For accounts with only a single user this is the same as a User. For multi-user accounts then multiple users can roll up to the same account for billing, user lifecycle management, and other bulk tasks.

Users (e.g. Bob's personal details)

An individual person who users Appointment.one. Each user is uniquely identified by their email address. In multi-user accounts the user may have a differing level of permission relating to what activities can be performed on the Account as a whole.

Groups (e.g. The entire team's availability rolled into a single unified view)

Used only by multi-user accounts. A group unifies the calendar view of events for several different users. Groups are typically used to expose availability for an entire team where anyone in the team can successfully take the meeting.

Events (e.g. Bob's availability)

Each user will typically create several events, each of which defines a specific type of appointment someone can schedule. Events can have different durations, location/contact information, and availability rules.

Appointments (e.g. Alice and Bob, 2:30pm February 16th)

An instance of a scheduled event. Think of this as a specific meeting someone scheduled with you using Appointment.one.